❔ Help Center
Answers to All Your Questions About ber99
Whatever you want to know about deposits, withdrawals, VIP, account management, and casino games — you'll find all the answers right here.
ber99 is committed to giving players in Bangladesh the best possible experience. On this page we have compiled detailed answers to the most frequently asked questions about withdrawals and deposits, the VIP program, account management, and casino games. If you can't find the answer to your question here, you can reach us via 24/7 live chat or email at [email protected] — support is available in both Bengali and English.
Frequently Asked Questions
How to Withdraw Money
The minimum withdrawal amount from ber99 is ৳800. Withdrawal requests below this amount are not processed. Before making a withdrawal, make sure your account balance is at least ৳800. This same minimum limit applies across all methods — bKash, Nagad, Rocket, Upay, and bank transfer.
Withdrawal requests at ber99 are generally processed within 1 hour. Getting your money to your mobile banking account (bKash, Nagad, Rocket, Upay) or bank account quickly is our priority. However, bank transfers may depend somewhat on the individual bank's processing time.
Yes, ber99's payment system is active 7 days a week, 24 hours a day. Withdrawal requests can be made on Fridays, Saturdays, or any public holiday. Even if you withdraw at 2 AM, your money should typically reach your mobile wallet within 1 hour.
Under ber99's security policy, withdrawn funds are sent only to a mobile wallet or bank account registered in the name of the account holder. Direct withdrawal to a wallet in someone else's name is not possible. This rule is in place to protect financial security and prevent fraud.
Sometimes a withdrawal request may stay pending if account verification is incomplete or wagering conditions have not been met. In such a situation, contact our support team directly via live chat. They can quickly identify the issue and provide a resolution. You can also send a request by email.
VIP Benefits
ber99 has a total of four VIP levels. They are: Bronze, Silver, Gold, and Platinum. Each level comes with weekly cashback along with a range of other special benefits. The higher the level you reach, the more attractive the benefits become.
Every week, cashback is automatically calculated based on your gaming activity and credited to your account. The cashback rate varies by level: up to 0.4% for Bronze, up to 0.8% for Silver, up to 1.1% for Gold, and up to 1.5% weekly cashback for Platinum.
You can naturally progress to the next VIP level through regular play and increasing gaming activity on your account. ber99's VIP team monitors the progress of active players and upgrades are applied automatically once eligibility is met. Contact live chat to learn more about your current level.
Platinum level members enjoy ber99's highest tier of benefits. These include up to 1.5% weekly cashback, a dedicated account manager, priority withdrawal processing, and exclusive bonus offers on special occasions. Our goal is to make the Platinum member experience genuinely premium.
Account Questions
First, make sure your internet connection is working and that you are entering the correct username and password. Clear your browser's cache and cookies, then try again. If the problem persists, use the "Forgot Password" option or contact ber99 live chat directly — we will help you regain access to your account quickly.
For a secure account at ber99, your password should contain at least 8 characters, including uppercase and lowercase letters and at least one number or special character. When creating your username, choose something that is not easy to guess. Avoid simple passwords like your date of birth or "123456".
No, according to ber99's rules, only one account per person is allowed. Attempting to open multiple accounts may result in all accounts being suspended and any deposited funds being forfeited. If you cannot access your previous account, do not open a new one — contact the support team directly.
Click the "Forgot password?" link on the login page and enter your registered email or mobile number. A reset link or code will be sent to you. If you have trouble with this process, email [email protected] or let our support team know via live chat — they will assist you after verifying your identity.
In general, logging in from a new device with the correct username and password should not cause any problems. However, for security purposes, an additional verification step may occasionally appear. If you notice any unusual activity on your account after logging in from a new phone or computer, notify our support team immediately.
Deposit
The minimum deposit amount across all payment methods at ber99 is ৳300. The same minimum limit applies to bKash, Nagad, Rocket, Upay, and bank transfer. You can start enjoying all of ber99's games and bonus offers with just ৳300.
ber99 supports all popular payment methods in Bangladesh. These include: bKash, Nagad, Rocket, Upay — these four mobile banking services — and any bank transfer (major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). No other methods are currently supported.
Log in to your ber99 account, go to the payment section, and select Nagad. Send the specified amount from your Nagad app to the Nagad number shown. Once the transaction is complete, submit the deposit request along with the transaction ID. Your balance will usually update within a short time. You can ask on live chat for detailed instructions.
ber99 does not charge any deposit fee of its own. However, bKash or other mobile banking services may apply their own transaction charges according to their respective policies. To confirm the exact charge, check your mobile banking app or the relevant service provider's website.
First, confirm that the transaction has been completed in your mobile banking app or bank statement. If it has, contact ber99 live chat with the transaction ID or a screenshot, or email [email protected]. Our payments team will verify the matter and resolve it promptly.
Casino & Table Games
Teen Patti is a popular South Asian card game where each player is dealt three cards and the winner is determined by the best card combination. Andar Bahar is a simple two-sided betting game — one card is placed face up and players bet on whether a card of the same value will appear on the Andar (left) or Bahar (right) side. Both games are available at the ber99 live casino.
In Baccarat, you bet on which of two sides — Player or Banker — will get closer to 9 points. A Tie bet is also an option. In the card counting system, 10s and face cards count as zero, aces count as one, and all other cards count at face value. Betting on Banker or Player is relatively straightforward for beginners. ber99's live tables let you play with a real dealer.
Yes, in a live dealer game a real person runs the game in real time from a studio. You can see the dealer via video streaming and interact with them. ber99's live casino features Baccarat, Roulette, Teen Patti, Andar Bahar, and many more games from world-class providers including Evolution Gaming and Ezugi.
In Roulette, a wheel is spun and a ball is dropped — you bet on which number or colour the ball will land on. Betting directly on a single number pays more if you win; betting on red/black or odd/even gives a higher chance of winning. ber99's live roulette tables let you enjoy a real experience with a dealer. Combining multiple bets is also possible.
Yes, ber99's live casino is fully mobile-friendly. Live Baccarat, Roulette, Teen Patti, and other games can be played easily from the browser of any Android or iOS smartphone or tablet. For a good experience, keep a stable internet connection (Wi-Fi or 4G) so video streaming remains uninterrupted.
Have more questions?
If you didn't find your answer on this page, don't worry. The ber99 support team is ready to help you 24 hours a day, 7 days a week — in both Bengali and English.
Live Chat: 24/7