ber99's Privacy Policy

1. Introduction & Scope

ber99 ("we", "platform" or "ber99") operates a safe and reliable online gaming environment for players in Bangladesh. Protecting your privacy is our highest priority. This Privacy Policy ("Policy") explains how ber99 handles your personal information when you use its website, mobile application, and related services ("Services").

By using any of ber99's services, you are considered to have agreed to the terms described in this Policy. If you do not agree with any part of this Policy, you are advised to stop using our services.

2. What Information We Collect

ber99 collects various types of information to operate its services properly, ensure security, and improve the user experience. A detailed breakdown of the information collected is provided below:

2.1 Account Registration Information

When you create an account on ber99, we collect the following information:

• Full name and date of birth (for age verification — for users aged 21+ only)
• Email address and mobile number
• Residential address
• Preferred language and currency settings
• Account login credentials (password stored in encrypted form)

2.2 Identity Verification (KYC) Information

For regulatory requirements and financial security, ber99 conducts identity verification in certain cases. The following documents may be required during this process:

• Copy of National Identity Card (NID) or passport
• Utility bill or bank statement as proof of address
• Proof of ownership of payment method (bKash, Nagad, Rocket, Upay, or bank account)
• Selfie or video verification if required

2.3 Financial Transaction Information

To process deposits and withdrawals, we record payment-related information. This includes the transaction date, amount, payment method (bKash, Nagad, Rocket, Upay, or bank transfer), and transaction reference number. Full payment card numbers or complete payment account details are not stored directly on our servers.

2.4 Gaming & Activity Information

Information about your gaming activity on the platform is recorded, such as:

• Gaming history and betting records
• Bonus and promotion claims and usage details
• Responsible gaming settings and limit configurations
• Login time, session duration, and device information

2.5 Technical Information

To ensure the security and performance of the platform, we automatically collect certain technical information:

• IP address and geographic location (up to country level)
• Browser type and version, operating system
• Device identifiers and hardware information
• Information obtained from cookies and similar tracking technologies
• Referral source and page navigation data

3. How Collected Information Is Used

ber99 uses collected information only for specific and legitimate purposes. The main purposes for which we use your information are described below:

3.1 Service Operation & Improvement

• Creating, managing, and completing account verification
• Processing deposit and withdrawal transactions
• Providing gaming services and maintaining a stable gaming environment
• Monitoring and improving platform performance
• Managing bonuses and promotional offers

3.2 Security & Fraud Prevention

• Detecting unauthorized account access and fraud
• Implementing Anti-Money Laundering (AML) policies
• Preventing the use of multiple accounts and bonus abuse
• Age verification to prevent minors from accessing the platform

3.3 Customer Support

When you contact our 24/7 live chat or email support ([email protected]), your account information and issue details are used to provide fast and effective assistance. Records of support conversations may be retained for quality control and training purposes.

3.4 Responsible Gaming

By analyzing gaming behavior data, we can identify potentially problematic gaming patterns and provide assistance to users when needed. This is conducted entirely in the interest of user protection.

3.5 Communications & Notifications

• Sending important notifications related to your account
• Transaction confirmation messages
• Security alerts and OTP delivery
• Promotional offers and notifications with your consent

4. Sharing Information with Third Parties

ber99 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the following cases as required for service operations:

4.1 Payment Processing Partners

The necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to process deposits and withdrawals. These partners follow their own privacy policies.

4.2 Game Providers

Our game software partners, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe, may access technical data to ensure a seamless gaming experience.

4.3 Legal Requirements

ber99 may be required to provide information to authorities in accordance with any legal obligation or court order. In such situations, only specific and limited information is provided.

4.4 Business Transfers

In the event of a merger, acquisition, or asset sale involving ber99, your information may be transferred to the new ownership. You will be notified in advance in such cases, and the new owner will be obligated to follow the terms of this Policy.

5. Cookies & Tracking Technologies

ber99 uses cookies and similar technologies on its platform. Cookies are small text files stored on your device that help improve your user experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, verify security tokens, and save your preferences. Disabling these cookies will prevent the platform from functioning properly.

5.2 Analytics Cookies

We use analytics cookies to analyze how the platform is used and to improve the quality of our services. This information is processed in aggregate and anonymized form.

5.3 Functional Cookies

Functional cookies are used to remember your language preferences, settings, and customizations, providing a more personalized experience on each visit.

You can usually manage or delete cookies through your browser settings. However, please note that disabling certain cookies may limit the functionality of the platform.

6. Data Security Measures

ber99 implements industry-standard technical and organizational measures to ensure the security of your information:

6.1 Technical Security

• SSL/TLS Encryption: All data transmissions are protected by SSL encryption, keeping sensitive information secure from third parties.
• Encrypted Storage: Passwords and sensitive information are stored using industry-standard hashing algorithms.
• Firewall & Anti-DDoS Protection: Advanced network security measures to prevent unauthorized access and cyber attacks.
• Two-Factor Authentication (2FA): An additional security layer for account protection.
• Regular Security Audits: Periodic security reviews to identify and address platform vulnerabilities.

6.2 Organizational Measures

• Only authorized personnel may access personal information, and a "need-to-know" principle is followed.
• All staff are regularly trained on data privacy matters.
• Third-party service providers are contractually obligated to maintain data protection standards.

7. Data Retention Period

ber99 retains your information only for as long as it is needed to provide services or to meet legal obligations:

• Active account information: Retained for as long as the account remains active.
• Transaction records: Retained for an extended period in accordance with financial and legal requirements.
• After account closure: Certain information may be retained for a defined period after an account is closed or deactivated, to meet legal obligations and resolve potential disputes.
• KYC documents: May be retained after verification for legal purposes.
• Marketing consent: Until you withdraw your consent or within the limits set by applicable law.

Once the defined retention period ends, information is securely deleted or anonymized.

8. Your Rights

As a ber99 user, you have the following rights regarding your personal information:

8.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide a summary of that information.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly through your account settings.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, it may not be possible to delete information related to legal obligations, financial transaction records, or ongoing disputes.

8.4 Right to Restrict Processing

You may request that the processing of your information be restricted for specific purposes, particularly where the accuracy of the information is in question.

8.5 Right to Opt Out of Marketing Communications

You may opt out of promotional emails or messages at any time. An unsubscribe link is included in every marketing communication. However, necessary account-related notifications will always be sent.

To exercise any of the above rights or to make any information-related request, please contact our support team directly.

9. Minors & Age Protection Policy

ber99 is strictly for individuals aged 21 and above only. Protecting minors is extremely important to us. We do not intentionally collect information from anyone under the age of 21.

If we become aware that a minor has created an account using false information, that account will be closed immediately and the associated information will be securely deleted. If you believe a minor is using our platform, please notify us immediately.

10. Privacy Policy Changes

ber99 reserves the right to update this privacy policy from time to time based on changes to services, technical improvements, or legal requirements.

If any significant changes are made, ber99 will notify you in the following ways:

• Displaying a clear notice on the platform
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of this page

Continuing to use the platform after the updated policy is published means you have accepted the revised policy. Therefore, it is recommended that you visit this page regularly.

11. Contact Us

If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact our support team. We provide assistance in Bengali and English 24/7.