ber99 Responsible Gaming —
Your protection is our priority
ber99 believes that entertainment is truly enjoyable only when it stays within safe limits. Our tools and support help you play in a healthy way.
What Is Responsible Gaming
At ber99, we see online betting and casino games as a form of entertainment — not a source of income. Responsible gaming means staying mindful of your budget, time, and mental state. Most players play for fun and enjoy it without any problems. However, for some, gambling can turn into an addiction that has a negative impact on their lives.
Our goal is to help prevent such situations. We provide various protective tools — such as deposit limits, time-outs, and self-exclusion — so that you can stay in control of your own gaming. Our support team is available 24/7 to speak in Bengali.
ber99 believes that a happy and safe player is our greatest success. That is why we do not just offer games — we also create an environment for safe play.
Age Restriction
Only those aged 21 or above can open an account and play at ber99.
- Age verification is mandatory
- Access by minors is strictly prohibited
- Keep your account secure from younger family members
- Do not share your password with anyone
Our Protection Tools
ber99 puts players in control of their own gaming experience. The tools below can be used at any time.
Deposit Limit
Set a maximum limit on daily, weekly, or monthly deposits. Once a limit is set, it will not be possible to deposit beyond that amount. This is the most effective way to stay within your budget.
Time-Out
Want to take a break for a few days? Use the time-out feature to temporarily close your account for a set period — from 24 hours up to several weeks. You will not be able to log in during this time.
Self-Exclusion
If you need a long-term break, choose self-exclusion. Activating this option will fully suspend your account for the set period, and no promotional emails will be sent either.
Loss Limit
Once losses reach a set amount, the session will end automatically. Decide in advance how much loss is acceptable for you — this reduces the risk of overspending in an emotional moment.
Session Time Reminder
If you play for a long stretch, ber99 will remind you how long you have been playing. Set your own time limits consciously so that gaming stays balanced with your other responsibilities in life.
Direct Support
If at any time you feel you are losing control over your gaming, contact us immediately via 24/7 live chat or at [email protected]. Our team speaks Bengali and helps with complete confidentiality.
How to Self-Exclude
You can protect yourself in just a few steps.
Log In to Your Account
Log in to your account at ber99. If you have trouble logging in, contact us directly via live chat.
Go to Account Settings
From the profile menu, go to the "Responsible Gaming" section.
Choose Self-Exclusion
Set your preferred period — short-term (a few days to a few months) or long-term (permanent).
Confirm
Confirm your decision. Once activated, your account will not be reactivated before the set period ends.
Get support
If you have trouble with this process or need direct assistance, write to [email protected] or speak with us on live chat.
Important Warning
Do not try to open a new account while self-exclusion is active. This defeats the main purpose of responsible gaming. If we detect such accounts, we close them.
Learn about deposit limits
The minimum deposit at ber99 is ৳300. Once a deposit limit is set, it will not be possible to deposit more than that amount. Reducing a limit takes effect immediately, but increasing it takes some time — this is intentional, so that decisions are not made in an emotional moment.
Signs of a Gambling Problem
If you notice any of the following about yourself or a loved one, it is time to seek help.
Behavioral Signs
- Spending more money than your budget
- Placing bigger bets to recover losses
- Unable to stop playing even when trying
- Hiding your gambling from family and friends
- Spending money meant for essential expenses on bets
- Taking loans or lying in order to gamble
Emotional & Social Signs
- Feeling restless or irritable when unable to play
- Thinking about gambling constantly
- Neglecting work, studies, or family
- Increasing depression, anxiety, or stress
- Relationships being damaged
- Loss of confidence due to losing at games
If one or more of the signs above seem to apply to you, please take action today. This is not a sign of weakness — taking care of yourself is the most courageous thing you can do. ber99's support team is always by your side.
Protecting Minors
ber99 is for those aged 21 or above only. It is the responsibility of guardians — and our commitment as well — to ensure that minor family members cannot access this site.
Take the following steps to keep your device and account secure:
- Use a strong password and never share it.
- Log out after every session, especially from shared devices.
- Do not save your password in the browser if minors use that device.
- Do not store payment card details in your account.
- Use parental control software on children's devices.
If you think a minor has used your account, change your password immediately and let us know at [email protected].
Family Protection
We are always committed to ensuring the safety of your family. Contact us for any assistance with account security.
Tips for Healthy Gaming
Responsible gaming does not mean stopping play — it means playing with the right mindset and a plan.
Set a Budget
Decide before you play how much you are willing to spend. Only spend money that, if lost, would not have a major impact on your life.
Entertainment Is the Goal
Do not think of online gaming as a way to earn money. It is a form of entertainment, and the possibility of loss is always there.
Take Breaks
Do not play for long stretches at a time. Take regular breaks, do other activities, and stay connected to your social life.
Manage Your Emotions
Do not play when angry, depressed, or under the influence of substances. The best decisions are made when you are in a healthy mental state.
Responsible Gaming FAQs
Find answers to common questions here.
Play safely, enjoy with pleasure
Your protection comes first at ber99. Enjoy our game categories — always responsibly.